Dhaatu Jewelry Refund, Return & Cancellation Policy

At Dhaatu Jewelry, we take pride in the quality of our products and strive to deliver the best customer experience. Since we deal in wearable fashion accessories items, our policy is carefully designed to ensure safety, convenience and fairness.

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Returns

Return Eligibility

Due to the wearable nature of our products, we do not accept returns or exchanges once delivered, except in the following cases:

• Product received is damaged, defective, tampered with or incorrect
• You raise the request within 24 hours of delivery with supporting video and photographic proof and your order ID.

IMPORTANT NOTE: It is mandatory to create and provide us an unedited and uncut (continuous) video of you opening the parcel to be eligible for return claims. The video should show the original parcel bearing the order ID and your address and contact info being opened and any defect being clearly documented.

In such cases, we’ll offer a free replacement - if the item(s) is still in stock or a full refund to your original payment method within 7 working Days.

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Returns Not Accepted For

To maintain product safety and hygiene, we cannot accept returns for:

• Products that you have used
  
  
• Orders placed incorrectly (e.g., blue instead of red)
  
  
• Change of mind after ordering
  
  
• Products received in good condition with no issues
  
  

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Cancellations & Order Changes

Before Shipping

You may cancel or make changes to your order:

• Within 12  hours of placing the order, or
  
  
• Before it is shipped, whichever is earlier
  
  

To do so, email us at support@dhaatujewelry.com with your order number and request.

After Shipping

Once the order has been shipped:

• It cannot be cancelled or changed
  
  
• Refusal at the time of delivery or non-acceptance may affect your future eligibility for Cash on Delivery (COD)
  
  

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Refund Timelines & Conditions

• Refunds (if approved) are initiated within 5–7 business days
  
  
• It may take 7–14 days to reflect in your bank account, depending on your payment provider
  
  
• Refunds will be credited to your original payment method
  
  

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For Damaged or Incorrect Deliveries

If you’ve received a damaged, defective or incorrect product:

• Contact us within 24 Hrs of delivery
  
  
• Attach clear video proof and photographs of the issue along with your order ID
  
  
• Once verified, we will arrange a free replacement or initiate a full refund either to the original mode of payment or as a store credit — whichever you prefer
  
  

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Tips for a Smooth Experience

• Double-check your items and delivery address before confirming the order
  
  
• Review product details, colors, size and material info on our website before placing your order
• If you have any underlying allergies or medical skin conditions, we strongly recommend consulting your physician before making a purchase to ensure wearing fashion jewelry is suitable for your individual needs.
• Unsure about any item or have questions or doubts about any jewelry you are planning on buying? Reach out to us before ordering — we're happy to help.
  
  

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Need Support?

Email us at support@dhaatujewelry.com and our Customer Care team will assist you.